Emergencies / Outages: 345.945.1CUC (1282)
- Customer Care - 345.949.5200
- [email protected]
Emergencies / Outages: 345.945.1CUC (1282)
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Revenue & Quality Assurance Analyst
Description
Application Submission Deadline: 10/25/2024
Employment Opportunity : Revenue & Quality Assurance Analyst
Department: Customer Service
Employment Status: Full-time
Salary Range: CI$5,105 - 6,637 monthly
Overtime Eligibility: No
Work Environment: Corporate
Corporate – Workspace is primarily in the Administative Building
In Field – Workspace is primarily Off Site at various locations around the island
Plant Area- Workspace is primarily in the Power Plant Area
Hybrid – Workspace is a combination of in the Administrative Building and in the Field or in the Plant Area
Responsibilities
- Performs quality control functions, monitors and identifies trends in transaction processing such as billing issues, work orders, revenue and back billing adjustments, meter disputes, etc. Analyzes departmental statistics. Audit work related to electricity consumption calculations, billing adjustments and related processes for accuracy, timeliness and completeness.
- Investigates accounts that have not been billed, ensures correct and accurate billing by reviewing, calculating usage in accordance with established rates, related processes and procedures.
- Ensures the accurate completion of all work related documentation and processes related but not limited to billing, payment, debt collection, and work order processing.
- Tracks, reports and audits collection agency placements and recovery data transferred for accuracy and completeness including original placements, payment updates and other financial transactions, retractions or removals of account balances due to special requests or circumstances. Review and suggest accounts for write-off based on agency findings and recommendations.
- Investigates collection discrepancies/errors including work orders and payment arrangements out of policy; follows up on high-risk account balances to determine if additional collection action is required or escalates to others.
- Conducts monthly, quarterly, and annual reporting using data warehouses and system data. Creates detailed reports with text and visuals to communicate information to stakeholders and management with clear, actionable insights. Develops and updates interactive dashboards and visualizations.
- Reviews and enters section invoices for approval and payment as per policy and by required deadlines.
- Other duties as may be assigned from time to time.
Requirements:
Applicants should possess:
- Bachelor’s degree in business or a related field
- Strong mathematical aptitude
Key Competencies:
- Has an in depth understanding of statistical implications of receivable activity
- Demonstrated ability to analyze information and determine the most appropriate course of action to resolve complex problems.
- Demonstrated ability to utilize a customer focused approach to handling difficult customer interactions, resolving problems and building customer relationships.
- Demonstrated ability to communicate clearly and effectively both verbally and in writing
- Demonstrated ability to utilize software applications
- Demonstrated ability to prioritize and complete work within demanding work schedules
CUC offers a very competitive benefits package including pension, health and life insurance. CUC operates within the Cayman Islands, which as a jurisdiction does not have direct or income taxes. Employees working are subject to indirect taxes such as import duties when importing goods from overseas.
About Us: CUC commenced operations in 1966 as the sole provider of electricity in Grand Cayman. The Company currently has an installed generating capacity of 166 megawatts (MW), and a record peak load of 113.742 MW was experienced on June 19, 2023. Our over 230 employees are committed to providing a safe and reliable electricity supply to over 33,000 customers.
Keeping pace with Grand Cayman’s development has challenged this publicly traded electric utility to become technology-driven and deliver world-class and innovative enhancements in its approach to meeting significant customer growth.
The Territory : The Cayman Islands, a United Kingdom Overseas Territory with a population of approximately 68,000, are comprised of three islands: Grand Cayman, Cayman Brac and Little Cayman. Located 150 miles south of Cuba, 460 miles south of Miami and 167 miles northwest of Jamaica, the largest island is Grand Cayman with an area of 76 square miles.
Instagram: @cuc.cayman
Submit your interest for this position now.